Whenever any payment is made by you the customer on our platform, i.e. thegolegal.com, it is in the nature of a consultation fee paid in advance by you to us. During the entire duration of the engagement, we may charge additional fees such as Government Fees, Additional Consultation Fees for cross-purchase of services, etc. depending upon the nature of the service availed and the payments made. In case of initiating a request for a refund, the same would be made as per the below-mentioned criterion subject to us retaining the Government Fees, Gateway Charges, and in all instances since that is a fee which is paid to third parties and the government ex-chequer which is beyond our control.
You are entitled to obtain a refund after requesting a cancellation as per the following parameters
:1) In case a cancellation request is initiated within 15 minutes of making payment: 100% of fees paid – (Excluding Gateway Charges, and, Government Fees already paid, if any).
2) In case a cancellation request is initiated after 15 minutes of making payment and before 7 working days: 0%.
3) In case a cancellation request is initiated due to no action on part of thegolegal.com post 7 working days of service being availed – 100% of fees paid – (Excluding Gateway Charges, and, Government Fees already paid, if any).
4) In case a cancellation request is initiated post first interaction with the customer whether via Phone Call, Email, SMS, or other media: 0%
For the fourth scenario please understand that a lot of time and effort goes into allocating a resource to work on your specific request. Therefore, post the first interaction, we consider the amount paid by a customer to be a part of earned fees and therefore we are unable to refund you the same. You as the customer availing any service on our website i.e. GoIndiaLegal.com agree to these terms.
Even under circumstances mentioned under the fourth scenario, you are welcome to reach out to us at firstname.lastname@example.org and we will conduct an analysis of your specific case and provide you with a partial refund if need be.